Privacy Policy

Last updated: September 2026

1. 1Who We Are

   VenMax Car Rental & Tours ("VenMax", "we", "us") is a car rental and tours company based at 27 Lawson Avenue, Milton Park, Harare, Zimbabwe.

   This policy explains what personal information we collect when you use this website or contact us about a rental, chauffeur hire, airport service, shuttle or tour, why we use it, and the choices you have.

2. 2Information We Collect

   We only ask for what we need to handle your enquiry or booking:

   • Contact details — your name, phone number and email address.
   • Booking details — the service, vehicle or tour you're interested in, your dates, pick-up or delivery location, and any notes you add.
   • Your messages — what you send us through the website forms, WhatsApp, email or phone.
   • Rental requirements — for self-drive hire, the documents and details listed in our Rental Terms & Conditions (ID and passport, driver's licence, proof of residence or employment, and next of kin details). These are shared with the VenMax team when your rental is arranged — the website forms do not ask you to upload documents.
   • Your location, only if you choose — if you tap "Use my current location" on a booking form, your browser asks your permission and then shares your position once to fill in the pick-up address.

   This website does not take payments online and never asks for card or bank details. Payments are arranged directly with the VenMax team.

3. 3Why We Use It

   • To reply to your enquiry and arrange your booking — availability, dates, price, delivery or pick-up.
   • To check that you meet the rental requirements for self-drive hire.
   • To keep in touch with you about your booking before, during and after the rental.
   • To contact your next of kin in an emergency.
   • To handle deposits, cancellations, refunds, excess mileage, traffic fines, tolls or damage connected with a rental.
   • To meet our legal obligations.

   VenMax does not sell your personal information.

4. 4Who May Receive It

   • The VenMax team — the staff who arrange and manage your booking.
   • The services this website runs on — the website's hosting and database providers store form submissions for VenMax.
   • WhatsApp — messages you send us on WhatsApp are carried by WhatsApp under its own privacy policy.
   • OpenStreetMap — only if you use "Use my current location": your position is sent to OpenStreetMap's address look-up service to turn it into a street address.
   • Google Maps — only if you tap "Show map" on the Contact page, the map is loaded from Google under its own privacy policy.
   • Your chosen payment provider — for example Mukuru, Western Union, WorldRemit, your bank, EcoCash or InnBucks, which process your payment under their own terms.
   • Authorities or other parties — where the law requires it, or where it's needed to deal with an accident, damage, traffic fine or toll involving a rented vehicle.

5. 5WhatsApp & Communications

   VenMax is WhatsApp-first: most bookings are discussed with our team on WhatsApp, and you can also reach us by email or phone.

   • When you send the enquiry or quote form, your details are saved for the VenMax team and WhatsApp opens with your message ready. Nothing is sent on WhatsApp until you press send.
   • We use your contact details to talk to you about your enquiry and booking.
   • If you'd prefer to be contacted a different way, or want us to stop messaging you, just tell us.

6. 6Where Information Is Stored

   • Website forms — saved in the online database behind this website. Only signed-in VenMax staff accounts can view submitted forms; they are not publicly visible. The database is hosted by a cloud provider, so it may be stored on servers outside Zimbabwe.
   • WhatsApp, email and phone — conversations stay in VenMax's WhatsApp and email accounts.
   • Information shared when arranging a rental — kept by the VenMax team with your booking records.

7. 7Retention

   We keep your information only for as long as it's needed to handle your enquiry or booking and any follow-up — such as deposit refunds, cancellations, excess mileage, traffic fines or damage — and for VenMax's business records.

   You can ask us to delete your information at any time (see Customer / Data Subject Rights). We'll delete what we are not required to keep.

8. 8Customer / Data Subject Rights

   Under Zimbabwe's Cyber and Data Protection Act [Chapter 12:07], you can ask VenMax to:

   • Tell you whether we hold personal information about you, and give you a copy.
   • Correct information that is wrong or incomplete.
   • Delete your information, where we don't need to keep it.
   • Stop using your information for a particular purpose, or withdraw a consent you've given.

   Send your request by WhatsApp or email using the details in Contact Us. We may need to confirm who you are before acting on it.

9. 9Cookies

   This website uses only the essential browser storage it needs to work — for example, remembering that you've closed the cookie notice. There are no advertising or tracking cookies. The optional Google map on the Contact page only loads if you tap "Show map".

   Read the full Cookie Policy.

10. 10Contact Us

    For any privacy question or request:

    WhatsApp+263 71 422 5314Emailsales@venmax.co.zw

    Phone+263 71 422 5314 · +263 78 047 5535

    Office27 Lawson Avenue, Milton Park, Harare, Zimbabwe